Frequently Asked Questions (FAQ)
Yes, to some extent. Making a telescopic pole completely rigid would mean it becomes much heavier. We consciously choose a good balance between stiffness and weight so you can work comfortably and effectively.
If you're in doubt, you can always extend the pole first and assess it. However, do not use it for washing yet, as used poles cannot be resold. Returns are free.
If you want a spotless result, no professional washes their windows, fascias, or solar panels with soap. Soap leaves stains; a real window cleaner uses demineralized water. In demineralized water, not only is the lime filtered out, but also all other minerals such as salt and magnesium, making it 100% pure water.
Take a look at our resin cylinders for a spotless result!
We ship your order the same business day or the next business day via UPS. In most cases, you will receive your order within 1 to 2 business days.
Of course. All our products are covered by the legal guarantee according to the EU guidelines.
Yes, all prices listed on our website include VAT.
Yes, our prices are fixed. However, if you need multiple products, we recommend requesting a quote. We are happy to think along with you and always find a solution together.
That depends on the height of the surfaces you want to clean. As a rule of thumb: choose a pole that is approximately 1 meter longer than the working height.
You can also check out our calculation tool: Pole length calculation tool – Mr. Skoon
If in doubt, we are happy to help you with advice.
Yes, we also sell individual parts and accessories such as brushes, adapters and hoses. You can find these in our webshop.
Our poles and accessories are compatible with most common systems. Please contact us if you have any doubts about the connection.
Always rinse the handle after use, especially if you have worked with soap or dirty water. Then let it dry well and store it in a dry place.
Yes, you can return your order within 14 days of receipt, provided it is unused and in its original condition. Please contact us for this.
Yes, we also ship to other EU countries such as Belgium and Germany. Shipping costs are automatically calculated in the shopping cart.
Yes, business customers can also order on invoice for larger quantities or on request. Please contact us for this.
Our stems are provided with thickenings on the underside of the segments as standard. This is to prevent the
parts are pulled out when you want to extend the handle. This can be dangerous
situations if you have already extended the handle considerably. If you do this
If you want to save weight at lower working heights, you can follow the steps in the document: Download
We have written a handy instruction for this! Download
⚠️ Safety warning: The telescopic pole is made of carbon and can conduct electricity. Therefore, never use the product near power cables, solar panels (under tension) or other electrical sources. Always keep a safe distance and avoid contact.
